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How can I get a refund on the ramp?
We’re so sorry to hear that your pet didn’t absolutely love our product! We would love to make this right and make sure they’re receiving the very best! Ple...
Sat, 11 Jul, 2020 at 7:41 AM
Why is it only a 30 day return window? I need help with my order after 30 days!
We have such a great 30 day guarantee as we’re so confident that you and your pet will absolutely love our products! If for any reason you need support with...
Wed, 17 Jun, 2020 at 11:56 AM
I haven’t received my order yet, it’s been 5 days! Your website says 5 to 8 business days!
We’re sorry to hear that you’re still waiting for your order. We know how excited you and your pet are to receive our awesome products! We do ship right awa...
Wed, 17 Jun, 2020 at 12:01 PM
I received a promo code. Where do I redeem this on the ordering page?
That is so paw-some! We have so many great promotions that we send out, we’re happy that you want to use this on your order ❤️ Please add your items to the ...
Wed, 17 Jun, 2020 at 12:01 PM
I noticed my address is incorrect in my confirmation email. Help!
Please reach out to us at support@alphapaw.com as soon as possible so that we can correct your address. We ship out our in stock items super lightning speed...
Tue, 23 Jun, 2020 at 4:32 PM
I don’t see my refund in my bank account.
Thanks for letting us know! We process refunds right away, but depending on our bank, it can take 5-7 business days to reflect on your account. Please reach...
Tue, 23 Jun, 2020 at 4:33 PM
My order was marked delivered, but it’s not here.
Oh no! We’re sorry to hear that! There could be a delay with the carrier, so please give it a few days to see if it does get delivered. We know how super fr...
Tue, 23 Jun, 2020 at 4:33 PM
It’s been a few days since my order, have you shipped my items yet?
We ship in stock items quickly, and you will receive a tracking number within 1-2 days of your order shipping. Please reach out to support@alphapaw.com if y...
Tue, 23 Jun, 2020 at 4:33 PM
What is the delivery time frame? I just placed my order.
Thank you for your order! In stock items ship out of our warehouse by the next business day. Please allow 5-8 business days for the shipping companies to de...
Tue, 23 Jun, 2020 at 4:36 PM