Oh no! We’re sorry to hear that! There could be a delay with the carrier, so please give it a few days to see if it does get delivered. We know how super frustrating it is, and we have seen where it shows up after a day or two even if it gets marked delivered. In the meantime, you are also welcome to contact the carrier to find the status of your shipment. If you have not received it after 5-7 business days, please contact us at support@alphapaw.com and we’d be happy to assist you.