We’re sorry to hear that you’re still waiting for your order. We know how excited you and your pet are to receive our awesome products! We do ship right away if the item is in stock, and the standard shipping is typically 5 to 8 days with our selected shipping companies. There are very rare cases where shipping can be slightly delayed due to the shipping companies, but don’t fret! We’re here to help. Please send an email to support@alphapaw.com and we’d be happy to assist you with your order. We can’t wait for you to receive the package, we know you and your pet will really love our products!