We’re so sorry to hear that your pet didn’t absolutely love our product! We would love to make this right and make sure they’re receiving the very best! Please contact us at support@alphapaw.com for additional support.

If you’d like to proceed with the return, we have a great 30 days from purchase return policy. Please visit https://alphapaw.returnscenter.com/ to process your return.

Please note that we are able to provide return labels for $15, or you are also welcome to use your own method of shipment. Make sure to include your name and order number with your return, and we suggest getting a tracking number for the return so that you are able to track its progress. 

Customers are responsible for the cost of return shipping, but please be assured that we will never charge for restocking fees or cancellation fees for the ramps! As always, please contact support@alphapaw.com if you have any further questions. We’re here to help!